Modeling and research of technical service system

Abstract

Background and purpose. To ensure the efficiency of production activities, it is necessary to understand the processes occurring in socio-technical systems. For systems producing a material product, the issue is resolved quite simply and the theoretical representation of the processes is known. For systems providing services, which are an intangible product, the issue remains unresolved. A typical representative of systems providing services is a technical service system. The purpose of the study is to develop a theoretical description of socio-technical systems.

Materials and methods. The generally accepted idea of the maintenance and repair system, which was formed more than three decades ago, was developed as an information system of technical service, which includes four interconnected and mutually agreed elements. The degree of consistency was expressed through the logistic function, which made it possible to take into account some non determinism of processes in the information system. At the same time, the question of assessing the qualifications of technical service performers, which determines the quality of the system, immediately arose. In the qualifications of performers, an important place is given to the volume of available knowledge. In addition to the knowledge acquired by performers during their studies, production activities, and study of production literature, significant amounts of information about changes in the state of technical means, as well as tools for obtaining knowledge from this amount of information, are currently becoming available.

Results. The natural logic of development predetermined the need to create an information model of the technical service system, which includes five elements. The system of five interacting elements, as a methodological technique, was developed by Russian philosophers as a result of rethinking individual provisions of Chinese philosophy. We have carried out an analytical description of the interactions of five elements of the information model of the technical service system. An interpretation of the obtained results of the study of the model is presented. Conclusion. The developed analytical description of the information model allows us to evaluate the ratio of the information volumes of the elements of the information system, as well as the prospects for using this model for the theoretical description of processes in technical service systems.